This Privacy Policy describes how Sked Social ("Sked", "we", "us") collects, uses, stores, and shares your personal information when you use our platform, website, and related services.
Sked is operated from Melbourne, Australia. We comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
What we collect
We collect the following categories of information:
- Account data — email address, name, company, billing address.
- Content data — posts, captions, media, comments you upload to schedule or publish.
- Usage data — how you use the platform, pages viewed, features accessed.
- Device and log data — IP, browser, OS, referrer URL.
How we use your information
- To provide, maintain, and improve the platform.
- To process payments and send billing communications.
- To send service announcements, security notifications, and (with consent) marketing updates.
- To comply with legal obligations and respond to lawful requests.
How we share your information
We share information with:
- Service providers who help us operate the platform (hosting, analytics, payment processing, email delivery). These providers are bound by confidentiality obligations.
- Social platforms where you connect accounts (Meta, LinkedIn, TikTok, etc.) — only the data required to publish and manage your accounts.
- Authorities where required by law.
We do not sell your personal information.
Data retention
We retain account data for the life of your account and for a reasonable period after cancellation to comply with legal, tax, and reporting obligations. Content data is deleted per your retention settings or upon account cancellation.
Your rights
Depending on where you live, you may have the right to:
- Access and receive a copy of the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal information (subject to legal retention obligations).
- Restrict or object to processing.
- Data portability.
- Withdraw consent to marketing communications at any time.
Email privacy@skedsocial.com to exercise any of these rights.
Security
Sked is SOC 2 Type 2 certified (February 2025). We encrypt data in transit (TLS 1.3) and at rest (AES-256), restrict access through role-based controls, and undergo annual third-party penetration testing.
International transfers
If you're located outside Australia, your information may be transferred to and processed in jurisdictions with different data protection laws. We implement appropriate safeguards (Standard Contractual Clauses, adequacy decisions) for cross-border transfers.
Contact
Questions about this Privacy Policy? Email privacy@skedsocial.com.